We are excited to share a new case study examining Mastercard’s partnership in our NXT-GEN Fellowship.
This longitudinal case study highlights the challenges of modern leadership, the design and impact of the NXT-GEN Fellowship, and Mastercard’s strategic integration of values-based behavior and principled decision-making into its organizational culture.
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The results demonstrate that moral leadership is not only aspirational, but operationally transformative when implemented across the organization.
In an era marked by rapid technological disruption, shifting workforce expectations, and declining trust in institutions, the case study underscores a central insight: organizations that invest in developing moral authority—not just formal authority—unlock stronger performance, greater agility, and deeper human connection.
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“Human systems can’t function without formal authority, whether it’s a commander in chief, a CEO, or a school principal, but what makes organizations really work is when leaders occupying those formal positions have moral authority, too. While formal authority can be seized, won, or bestowed, moral authority must be earned by who you are and how you lead. Mastercard’s experience shows that when organizations intentionally cultivate moral leadership, performance and trust rise together.”
- Dov Seidman, The HOW Institute for Society Founder and Chairman
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